All au pairs and nannies are introduced to you in confidentiality and their details should not be shared with any other contact or company.
El Viaje works with only reputable partners and ensures all available data on candidates is provided to the family. A base standard of information including credentials, personal details, police checks and references are provided and can be verified by host families. The Department of Immigration is responsible to ensure the suitability of the candidates for visa eligibility and all available data is provided hence El Viaje cannot take any responsibility beyond the provision of the data and ensuring all candidates receive the appropriate visa approval.
El Viaje accepts no liability for any damage, compensation, loss or any other claim resulting from the employment of the au pair or nanny introduced or placed by us.
Au-Pairs and Nannies have a replacement guarantee.
If an applicant leaves within a 4 week period (short-term arrangements applicants exempt) El Viaje will assess the situation and work with you to identify an updated profile of the person you require to join you as the family au pair and find a replacement as soon as possible with no additional costs .
This will not occur in the following circumstances:
- your fees were not settled one week prior to placement
- you have not met your obligations as the hosting family as identified in the hosting guide document.
Please be advised there are no trial periods.